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Be as cool as the Ritz-Carlton Hotel

Joshie at the Ritz-Carlton Hotel in Florida

How can you provide a Ritz-Carlton Hotel Experience for your customers?

Help! We left something behind!

A family had stayed at the Ritz-Carlton in Florida. It was only when they returned home that they discovered they had left something very important behind.

The concerned father of the family phoned the Ritz-Carlton Hotel in Florida asking whether they had found his son’s beloved cuddly toy “Joshie”. The staff could put the father’s mind at rest, letting him know that Joshie has been found ans was perfectly safe.

Father at ease, son worried

The father’s mind was put at rest but his son Reilly was extremely worried and upset. Reilly had to know whether Joshie was safe and sound. So the father called the hotel again and asked the staff to take pictures of Joshie, for his inconsolable son needed to know that his dear Joshie was safe.

Going the extra mile to put a little boy’s mind at rest

Here are the photographs of Joshie’s solo holiday experience at the Ritz-Carlton Hotel in Florida. See what a wonderful thing the staff of the hotel did to ease Reilly’s worries. And than give a big hand to the Ritz-Carlton spirit of customer service!

Underneath the pics you can read the messages that the staff sent out to the bothered son named Reilly.

Joshie at the pool

Joshie at the pool

Joshie makes new friends

Joshie makes new friends

Joshie makes more new friends

Joshie makes more new friends

Joshie gets a well deserved massage

Joshie gets a well deserved spa treatment

Joshie gives a helping hand to the Loss Prevention personnel

Joshie gives a helping hand to the Loss Prevention personnel

Joshie takes a break at the beach before he returns home

Joshie takes a break at the beach before he returns home


What do you think? Isn’t that absolutely amazing?

Now go and find out what you can do to give your customers the Ritz-Carlton experience.

And if you don’t mind, let me know!

Best,
Herzlichst,  Ihr Dr. Thomas Rose


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